Privacy Policy

Who We Are

DirectorMode.AI is operated by KPI Creatives LLC, 695 Santa Clara Ave, Venice, CA 90291, United States. For any privacy question or request, contact us at support@directormode.ai.

This policy applies to the DirectorMode.AI web application and related services. It does not cover third-party websites we may link to.

Data We Collect

Information you provide

• Account details: your name and email address, and a securely hashed password (we never store your password in plain text).
• If you sign in with Google, the basic profile information Google shares with us (name, email).
• Billing information processed by our payment provider, Stripe. We store only limited details such as your card brand, last four digits, and expiry date — never your full card number.
• Anything you send us directly, such as support requests.

Content you upload

• Videos you submit for analysis.
• Brand books, briefs, and other reference material you attach.
• Material derived from your content, such as transcripts and AI analysis results (scores, work orders, compliance notes).

Information collected automatically

• Technical data such as IP address, browser, and device information.
• Authentication cookies needed to keep you signed in.
• Error and diagnostic data when something goes wrong.

How We Use Your Data

We use your data to:

• Provide the service — store your projects, run AI analysis, and return results.
• Manage your account, subscription, and billing.
• Keep the platform secure and diagnose problems.
• Communicate with you about your account and important service updates.
• Comply with our legal obligations.

We do not sell your personal data, and we do not use your uploaded content to train AI models (see 'AI Processing of Your Content' below).

Legal Bases (GDPR)

If you are in the EEA or UK, we rely on the following legal bases under the GDPR:

• Performance of a contract — to provide the service you signed up for.
• Legitimate interests — to secure, maintain, and improve the platform.
• Consent — for optional analytics cookies and any marketing communications (you can withdraw consent at any time).
• Legal obligation — where the law requires us to process your data.

Service Providers

We share data with a small set of service providers (sub-processors) strictly to operate the service. Each processes data on our behalf under appropriate agreements:

• Google Cloud Platform — hosting, file storage (Google Cloud Storage, in the us-west1 region, United States), and task queues.
• Google Vertex AI (Gemini) — runs the AI analysis of your content.
• Google Cloud Speech-to-Text — transcribes audio from your videos.
• Google — 'Sign in with Google' authentication, if you choose to use it.
• Stripe — payment and subscription processing.
• Mailgun — transactional email (verification, password reset, notifications).
• Sentry — error monitoring and diagnostics.
• MongoDB — our application database.

We may also introduce a privacy-respecting product-analytics tool (Posthog) in the future. If and when we do, it will only run after you opt in — see our Cookie Policy.

AI Processing of Your Content

Your content is analyzed automatically by Google Vertex AI. Two points matter here:

• No human at DirectorMode reviews your raw footage — the analysis is fully automated.
• Your content is processed through Vertex AI, which under Google Cloud's terms is not used to train Google's foundation models. Your creative work stays yours.

International Data Transfers

We process and store data in the United States (Google Cloud us-west1). If you access DirectorMode from the EEA, UK, or elsewhere, your data is transferred to the US. Where required, these transfers are protected by appropriate safeguards such as the Standard Contractual Clauses approved by the European Commission.

Data Retention

We keep your account data for as long as your account is active. You decide how long your content lives — we will not delete your videos or projects while you are still working with them.

You can request deletion of your content or your entire account at any time by contacting support@directormode.ai. We will remove it from our active systems, retaining only what we are legally required to keep (for example, billing records).

Your Rights

If you are in the EEA or UK (GDPR)

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Erase your data ('right to be forgotten').
• Restrict or object to certain processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

If you are a California resident (CCPA/CPRA)

• Know what personal information we collect and how we use it.
• Request deletion of your personal information.
• Correct inaccurate personal information.
• Opt out of the 'sale' or 'sharing' of personal information — note that we do not sell or share your personal information.
• Not be discriminated against for exercising your rights.

To exercise any of these rights, email us at support@directormode.ai. We will respond within the time frame required by law.

Security

We protect your data with industry-standard measures: encryption in transit (TLS) and at rest, hashed passwords (Argon2), access controls, and continuous monitoring. No method of transmission or storage is completely secure, but we work hard to safeguard your information.

Children

DirectorMode is not intended for anyone under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, contact us and we will remove it.

Changes to This Policy

We may update this policy from time to time. We will post the new version here and update the 'Last updated' date above. We will communicate significant changes where appropriate.

Contact Us

Questions about this policy or your data? Email support@directormode.ai or write to KPI Creatives LLC, 695 Santa Clara Ave, Venice, CA 90291, United States.